Privacy Policy

We collect information to provide you with a smooth shopping experience and to improve our services. We only collect what we genuinely need.

We use your information only for legitimate business purposes. Here is exactly how:

• To process and fulfill your orders, including sending order confirmations and shipping updates
• To communicate with you about your account, purchases, and any questions you send us
• To send promotional emails, new product announcements, and exclusive offers — only if you have opted in
• To personalize your shopping experience and show you relevant products
• To improve our website, products, and customer service based on how you interact with us
• To detect, prevent, and respond to fraud, abuse, or security incidents
• To comply with legal obligations and enforce our terms and policies

We do not sell, rent, or trade your personal information. We only share your data with trusted third parties who help us operate our business, and only to the extent necessary.

• Shipping & Fulfillment Partners — carriers such as USPS, UPS, or FedEx receive your name and address to deliver your orders
• Payment Processors — secure providers like Stripe or PayPal handle payment transactions on our behalf
• Email Marketing Services — platforms like Mailchimp or Klaviyo help us manage communications with your consent
• Analytics Providers — tools like Google Analytics help us understand how visitors use our site (anonymized data only)
• Legal Authorities — we may disclose information if required by law, court order, or to protect the rights and safety of our customers and business

We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze how our website is used.

• Essential Cookies — required for the website to function, such as keeping items in your cart and maintaining your session
• Analytics Cookies — help us understand visitor behavior so we can improve our website and content
• Marketing Cookies — used to show you relevant ads on other platforms based on your browsing activity
• Preference Cookies — remember your settings like language preferences and currency

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect how the site functions.

We take the security of your personal information seriously and implement industry-standard measures to protect it.

• All data transmitted between your browser and our website is encrypted using SSL (HTTPS)
• Payment information is processed through PCI-DSS compliant payment processors and is never stored on our servers
• Access to personal data is restricted to authorized personnel only, on a need-to-know basis
• We regularly review and update our security practices to address emerging threats

Depending on where you live, you may have certain rights regarding your personal information. We are committed to honoring these rights.

• Right to Access — request a copy of the personal information we hold about you
• Right to Correction — ask us to update or correct any inaccurate information
• Right to Deletion — request that we delete your personal data, subject to certain legal obligations
• Right to Opt-Out — unsubscribe from marketing communications at any time
• Right to Data Portability — receive your data in a structured, machine-readable format
• Right to Restrict Processing — ask us to limit how we use your data in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] and we will promptly delete such information from our records.

Our website may contain links to third-party websites, social media platforms, or other services that are not operated by PAO Scents. Once you click these links and leave our site, we have no control over and accept no responsibility for the privacy practices or content of those sites.

We encourage you to review the privacy policies of any third-party sites you visit. The presence of a link on our site does not constitute an endorsement of their privacy practices.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

• Order and transaction records are retained for up to 7 years for tax and accounting purposes
• Account information is kept for as long as your account remains active
• Marketing preferences and opt-out records are maintained indefinitely to honor your choices
• Customer service communications are retained for up to 3 years

When your data is no longer needed, we securely delete or anonymize it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered customers for material changes
• Displaying a notice on our website homepage

We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out.