Thank you for shopping with PAO Scents. We take great pride in handcrafting every product with care and intention. Please read this policy carefully before placing your order so you fully understand our shipping timelines and our no-return policy. By completing a purchase, you agree to the terms outlined below.
Overview
All PAO Scents orders are processed and shipped from our facility in Miramar, Florida. We ship within the United States and to select international destinations. Orders are fulfilled Monday through Friday, excluding federal holidays.
Processing Time
Business days after payment is confirmed
Shipping Time
Business days after your order ships
Total estimated delivery window: Most orders arrive within 2β7 business days from the date of purchase. This is an estimate and not a guarantee.
Processing Time
Because every PAO Scents product is handcrafted in small batches, we take 1 to 2 business days to process your order before it is handed off to our shipping carrier.
- Processing begins after full payment is confirmed β not at the time the order is placed
- Orders placed on weekends or federal holidays will begin processing on the next business day
- During high-volume periods such as holidays, sales events, or new launches, processing may take up to 3 business days β we will notify you by email if this applies to your order
- You will receive a shipping confirmation email with your tracking number as soon as your order leaves our facility
Need it faster? If you have an urgent order or a special occasion deadline, please reach out to us at [email protected] before placing your order and we'll do our best to accommodate you.
Shipping Time
Once your order has been processed and shipped, delivery typically takes 1 to 5 business days depending on your location within the United States.
π Local (Florida)
Estimated 1β2 business days after shipment.
πΊοΈ Continental US
Estimated 2β5 business days after shipment.
π Alaska & Hawaii
May take additional 2β3 business days beyond standard times.
π International
Varies by destination. Additional customs delays may apply.
Please note: Shipping timeframes are estimates provided by our carriers and are not guaranteed. PAO Scents is not responsible for carrier delays due to weather, high demand periods, or other circumstances beyond our control.
Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and your delivery location. We work with major carriers including USPS, UPS, and FedEx to offer you the most reliable rates.
π Standard Shipping
Calculated at checkout based on order weight and destination.
π Free Shipping
Free standard shipping on all orders over $75 within the continental US.
β‘ Expedited Shipping
Available at checkout for faster delivery. Additional fees apply.
π International
Rates vary by country. Import duties and taxes are the customer's responsibility.
Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and a link to track your package in real time.
- Tracking information may take up to 24 hours to update after you receive your shipping confirmation email
- You can track your order directly on the carrier's website using the tracking number provided
- If your tracking information has not updated after 48 hours, please contact our team and we will investigate on your behalf
- PAO Scents is not responsible for incorrect delivery addresses provided at checkout. Please double-check your address before completing your purchase
Lost or Damaged Orders
While we package every order with great care, occasionally packages may be lost in transit or arrive damaged. Here is how we handle these situations:
- If your order is marked as delivered but you have not received it, please first check with neighbors and any safe-drop locations, then contact your local carrier office
- If your package is confirmed lost by the carrier, please contact us within 7 days of the expected delivery date and we will work with the carrier to resolve the issue
- If your order arrives damaged, please email us at [email protected] within 48 hours of delivery with clear photos of the damaged item and packaging
- We will review your case and, at our discretion, offer a replacement or store credit for verified damage claims
Important: Photos of the damage and original packaging are required to process a damage claim. Claims submitted without photographic evidence cannot be honored.
No Return Policy
Because our products are handcrafted, made-to-order, and of an intimate nature (candles, sprays, and diffusers that come into contact with your home environment), we are unable to resell returned items. For this reason, all sales are considered final.
- We do not accept returns for any reason, including change of mind, dislike of scent, or accidental orders
- We do not offer exchanges for different products, sizes, or scents
- Orders cannot be cancelled or modified once payment has been confirmed
- Refunds are not issued except in the limited circumstances described in Section 8 (Exceptions) below
Not sure which scent to choose? We recommend checking our product descriptions and reviews carefully, or contacting us at [email protected] before placing your order β we love helping you find the perfect scent!
Exceptions to Our Policy
While our policy is strictly no returns, we do recognize that certain situations warrant a resolution. The following exceptions may apply at our sole discretion:
β We May Resolve
- β Item arrived visibly damaged (with photo evidence within 48 hrs)
- β Wrong item sent β different from what was ordered
- β Package confirmed lost by the carrier
- β Significant quality defect verified by our team
π« Not Covered
- β Change of mind or dislike of scent
- β Accidental orders or duplicate purchases
- β Scent sensitivity or allergic reactions after use
- β Delayed delivery due to carrier issues
- β Incorrect address entered at checkout
To report an issue that may qualify for an exception, email us at [email protected] within 48 hours of delivery with your order number and supporting photos. We review every case individually and respond within 2 business days.
Contact Us
Have questions about your shipment, need your tracking number, or want to report an issue? Our team is happy to help.
π§ Email
[email protected]
We respond within 24 hours.
π Phone
(682) 306-4128
MonβFri, 9amβ6pm EST
π Address
PAO Scents Β· 6910 Miramar Parkway, Miramar, Florida 33025
