Terms & Conditions

By visiting our website at paoscents.com, creating an account, or placing an order, you confirm that you are at least 18 years of age, have read and understood these Terms & Conditions, and agree to be legally bound by them.

These terms apply to all visitors, users, and customers of PAO Scents. We reserve the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the site in any way that violates applicable local, national, or international laws or regulations
• Transmit any unsolicited or unauthorized advertising or promotional material (spam)
• Attempt to gain unauthorized access to any part of our website, server, or database
• Engage in any conduct that restricts or inhibits anyone's use or enjoyment of the website
• Use automated tools, bots, or scrapers to extract data from our site without written permission
• Impersonate PAO Scents, our employees, or any other person or entity
• Upload or transmit any viruses, malware, or other harmful code

We take great care to accurately describe and display our products. However, please note the following:

• Product images are for illustrative purposes only. Colors and appearance may vary slightly from what is displayed on screen due to monitor settings and natural variation in handcrafted products
• All prices are listed in US Dollars (USD) and are subject to change without notice
• We reserve the right to limit quantities or discontinue products at any time
• Promotional prices and discount codes are valid only during the specified promotional period and cannot be applied retroactively
• In the event of a pricing error on our website, we reserve the right to cancel orders placed at the incorrect price and offer a full refund

When you place an order with PAO Scents, you are making an offer to purchase the selected products. We reserve the right to accept or decline your order at our discretion.

By submitting your payment information, you authorize PAO Scents to charge the stated amount to your chosen payment method. In cases of failed or declined payments, your order will not be processed.

We are committed to getting your order to you as quickly and safely as possible. Please review our full Shipping Policy for complete details. Key points include:

• Orders are typically processed within 1–3 business days of payment confirmation
• Delivery timelines are estimates and are not guaranteed — delays due to carriers, weather, or customs are outside our control
• PAO Scents is not responsible for packages lost, stolen, or damaged after delivery confirmation
• Customers are responsible for providing accurate shipping information. Additional charges may apply for address corrections or re-shipments
• International orders may be subject to import duties and taxes, which are the sole responsibility of the customer

Your satisfaction is our priority. We accept returns and process refunds under the following conditions:

• Items must be returned within 30 days of delivery in their original, unused condition and packaging
• To initiate a return, contact us at [email protected] with your order number and reason for return
• Refunds will be issued to the original payment method within 5–10 business days of receiving the returned item
• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect
• Candles that have been burned, sprays that have been opened and used, or items showing signs of use are not eligible for return
• Sale or discounted items are final sale and cannot be returned or exchanged

All content on the PAO Scents website — including but not limited to text, graphics, logos, product names, images, audio clips, and software — is the exclusive property of PAO Scents and is protected by applicable copyright, trademark, and intellectual property laws.

• You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written consent
• The PAO Scents name, logo, and brand identity are trademarks of PAO Scents and may not be used without permission
• Unauthorized use of our intellectual property may result in legal action
• You are permitted to share links to our website and products on social media for personal, non-commercial purposes

If you create an account on our website, you are responsible for maintaining the security of your login credentials and for all activities that occur under your account.

• You must provide accurate, complete, and current information when creating your account
• You are responsible for keeping your password confidential. Notify us immediately at [email protected] if you suspect unauthorized use
• We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity
• Account information, including order history, is for your personal use only and may not be shared or transferred

Our products are designed for aromatherapy and home fragrance purposes. Please observe the following important safety information:

• Never leave a burning candle unattended. Keep away from children, pets, and flammable materials
• Our products are not intended to diagnose, treat, cure, or prevent any medical condition
• If you have known allergies or sensitivities to fragrance ingredients, please review product ingredients before use
• PAO Scents makes no warranties, expressed or implied, regarding the fitness of our products for any particular purpose beyond their intended use
• The website is provided on an "as is" and "as available" basis. We do not guarantee that the website will be uninterrupted, error-free, or free of viruses

To the fullest extent permitted by law, PAO Scents, its owners, employees, partners, and suppliers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

• Your use of, or inability to use, our website or products
• Unauthorized access to or alteration of your data or transmissions
• Any third-party conduct or content on our website
• Any errors or omissions in our content or products

In any case, our total liability to you for any claim arising from use of our website or products shall not exceed the amount you paid for the specific product or service giving rise to the claim.

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict of law provisions.

Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida. By using our website, you consent to this jurisdiction and waive any objection to the venue of such proceedings.

If you have any questions about these Terms & Conditions or need clarification on any point, please don't hesitate to reach out to us.